Common Roundtable Video Meeting Issues & How to Troubleshoot

If you're encountering issues with Roundtable video meetings, here are some steps that often resolve common problems.

Troubleshoot Roundtable video network, audio, & video issues

1. Can’t hear or be heard

• Click the gear icon (⚙️) or microphone dropdown before or during the meeting to check your audio settings.
• Make sure the correct microphone and speaker are selected.
• Switch to headphones or an external mic for better quality.
• Check that your microphone and speaker aren’t muted, both in your operating system and browser.

2. Poor video quality

Network issues, low device performance, or poor lighting can be common causes.

• Leave and rejoin the meeting to reset any temporary glitches.
• Make sure both participants have strong internet connections (preferably wired or close to Wi-Fi router).
• Close unused apps or tabs to free up memory and CPU.
• Try adjusting lighting if the video appears too dark or grainy.

3. Echo or feedback during a meeting

If you're hearing yourself or others echoing:

• Mute yourself when you're not speaking.
• If two people are in the same physical room and both are in the meeting, ask one to leave the meeting or mute their mic and speakers.

4. Can’t join meeting

• Double-check the meeting link – a typo is a common culprit.
• Also, check your access permissions:
  • If the meeting visibility is set to "Trusted", you need to share a Space with the host.
  • If set to "Spaces", make sure you're an active member of one of the selected Spaces.

5. Video doesn’t recognize camera or microphone

• Click the lock icon next to the browser's URL bar. In Site Settings, make sure your camera and microphone access are allowed. After making changes, refresh the browser or restart it.

6. Firewall or network restrictions

• If you can’t join a meeting and see errors like:

[WS]: Error opening websocket connection
Error fetching token

• You might be behind a restricted network (e.g., government or enterprise firewall).
• What to do:
  • Contact your IT team to confirm WebSockets and video services are allowed.
  • Reach out to us at support@civicroundtable.com

Still stuck?

Contact us at support@civicroundtable.com and we'll help.