Roundtable Video Meeting Support & Troubleshooting

If you're encountering issues with Roundtable video meetings, here are some steps that often resolve common problems.

Troubleshoot Roundtable video network, audio, & video issues

1. Can’t hear or be heard

• Click the gear icon (⚙️) or microphone dropdown in the Roundtable video meeting before or during the meeting to check your audio settings.
• Make sure the correct microphone and speaker are selected.
• Switch to headphones or an external microphone for better quality.
• Check that your microphone and speaker aren’t muted, both in your operating system and browser.

2. Poor video quality

Network issues, poor device performance, or bad lighting can be common causes.

• Close unused apps or tabs to free up memory and CPU.
• Make sure participants have strong internet connections.
• Try adjusting lighting if the video appears too dark or grainy.
• Leave and rejoin the meeting to reset any temporary glitches.

3. Echo or feedback during a meeting

If you're hearing yourself or others echoing:

• Mute yourself when you're not speaking.
• If multiple participants are in the same physical room, ask one to leave the meeting or mute their microphone and speakers.

4. Can’t join meeting

• Double-check the meeting link for typos.
• Ask the host to check the access permissions:
  • "Trusted" visibility: You must share a space with the host.
  • "Spaces" visibility: You must be an active member of one of the selected spaces.

5. Video doesn’t recognize camera or microphone

• Click the lock icon next to the browser's URL bar. In Site Settings, make sure your camera and microphone access are allowed. After making changes, refresh the browser.

6. Firewall or network restrictions

• If you see errors like [WS]: Error opening websocket connection  or Error fetching token , your network may be restricted (e.g., government or enterprise firewall):
  • Contact your IT team to confirm WebSockets and video services are allowed.
  • Reach out to us at support@civicroundtable.com.

Still stuck?

Contact us at support@civicroundtable.com and we'll help.